Terugbetalingsbeleid

Returns & Warranties

Warranty Information

  • All our products are covered by the warranty provided by the official South African distributor or the manufacturer.
  • If a product becomes faulty during its warranty period, please contact us first.
  • We will provide instructions for returning the item for evaluation by the distributor or manufacturer.
  • The warranty does not cover damage from misuse, accidents, or normal wear and tear.
  • The manufacturer or distributor's decision to repair or replace the item is final.

Warranty Claim Shipping Costs:

  • Within 7 days of delivery: If a product is faulty, we will cover the cost of its return and the re-delivery of the repaired or replaced item.
  • After 7 days of delivery: If the product is still within its warranty period, you are responsible for the shipping costs to and from our facility.
  • If the fault is found not to be covered by the warranty, you will be responsible for all associated shipping costs.

Changed Your Mind? (Unwanted Products):

You may return an unwanted product within 7 days of delivery under the following conditions:

  • The product is undamaged, unmodified, and in its original packaging with all labels attached.
  • The product is not missing any parts or accessories.

A handling fee (10% of the order value) and a shipping charge will be deducted from your refund for unwanted returns.

We will arrange for the collection of the product.

Incorrect or Mismatched Order?

If we have sent you the wrong product or it doesn't match the description on our website, please notify us immediately.

  • We will collect the product from you at no charge.
  • Once we have validated the return, you can choose one of the following:
    • We will deliver the correct product to you.
    • We will credit your account.
    • We will issue a full refund.

Preparing Your Product for Return:

To ensure a smooth and fast process, please follow these steps:

  1. Contact Us First: Do not return any item without contacting us for instructions.
  2. Package Securely: Ensure the product is packaged in its original packaging safely for transit.
  3. Include Everything: Return all accessories and parts that came with the product. 

Failure to follow these steps may delay or result in the decline of your return request.